Utility Department
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The Utility Department is responsible for billing water, sewer, stormwater and public fire protection fees to more than 8,500 residents monthly. The staff helps customers with starting new water utility services, issuing work orders, posting payments and addressing residents' concerns. 

New or current residents wishing to set up new service or transfer service will need to complete the Service Application. There is a $75 deposit required before services can be started. Complete the online application HERE.

The Town offers several easy ways to pay your water utility bill:

Payment is due by midnight on the due date or may be subject to disconnection of service.

In person: Bring your payment to the Utility Office inside Town Hall or use the drive-up window off Adams Street from 8 a.m. to 4 p.m. Monday through Friday. After hours, use the 24-hour payment slot next to the drive up window.

Automatic payments: Enroll in ACH and the Town can automatically deduct the amount of your bill from your bank account on the due date. This will assure your payment is made on time, avoiding any late fees and never writing a check. Complete the online application HERE.

Credit card: Pay by credit card online or over the phone by calling the Utility Office during business hours. There is a $4.95 processing fee to use our third-party vendor Official Payments. Payments must be made by midnight on the due date.

Delinquent Notice: Any time a utility customer becomes more than 30 days past due in payment of their utility bill, the water service will be disconnected. A delinquent notice is mailed out, however it is up to the customer to pay the utility bill on or before the due date regardless if you receive the notice or not. If you are renting a home, both you and your landlord will receive the notice. This notice is the final reminder prior to disconnection of services. If payment is not received by midnight on the due date, your services will be terminated and a $40 fee will be added.  
Call the utility department prior to the due date if you need assistance in resolving this debt. No payment arrangements will be made on the due date.
 
Re-connection Fee: Once the account has been marked for non-payment the disconnection process starts. The customer is required to pay full payment of the delinquent bill plus a $40 fee to cover the cost of disconnection of the line, as well as re-connection, trip and administrative cost.
 
Bad Checks: Customers paying bills with a check drawn on an account with insufficient funds will be notified by door hanger or with a phone call. Services will be terminated if customer fails to correct the deficiency within the time allowed, without further notice. The customer will be responsible for the amount of the check plus a $27.50 NSF fee before services can resume.

Services
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  • Apply for Water Utility Service
    Need Brownsburg water service at your new location? Sign up online or at the Utility Office on the first floor in Brownsburg Town Hall.
  • Pay Your Utility Bill by Credit Card
    Credit card payments through our third party vendor have a $4.95 processing fee. Payments must be paid before midnight on the due date or may be subject to penalties or disconnection of service.
  • Water Utility E-Billing
    No more postcard in the mail! The Town of Brownsburg now gives you the option to receive your monthly utility bill by e-mail.
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Contact Us

Debbie Bernhardt,
Utility Office Manager
61 N Green St
Brownsburg, IN 46112
Get Directions
  • Phone: 
    (317) 852-1102
  • Staff Directory
  • Department Hours:
    Monday - Friday
    8 am - 4 pm

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