FAQs

FAQs

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Who do I call for a Utility billing issue?
Contact the Utility Billing Office at 852-1102. Our hours are Monday-Friday 8:00 a.m.-4:00 p.m.
Who do I contact if my water is discolored?
Contact the Utility Department at 852-1102, a work order will be created for the Water Field Office.
How do I activate current or new Utility services for my home or apartment?
We will need a copy of your drivers license, a copy of your lease agreement (if renting), and a meter deposit is required. The utility application is a available online, under "Forms and Applications," or we have them available in the utility office.
Does the Utility Department accept payment arrangements?
The Utility Department will work with customers who are having problems paying their bill. You must call and make arrangements before the due date. Arrangements need to be reasonable, so that the account does not get too high or too old. Once the water has been shut off, it is too late to make arrangements.
When are Utility bills issued?
Utility bills are sent out between the 1st and the 5th of each month.
When is the due date for Utility bills?
Bills are due between the 17th or 20th of each month; it varies depending what day the bills went out.
How do I schedule a meter set?
Permits are required and fees must be paid prior to installation. Contact the Utility Department 24 hours prior to scheduling an appointment. A water meter deposit is required before an appointment can be scheduled.
Where is the Utility Department located?
Our office is located at 61 N. Green St. Brownsburg, IN 46112. Located inside of the Town Hall, on the first floor.
How do I pay my Utility bill online?
Credit card payments can be made online through a third party, Official Payments. There is an additional $4.95 processing fee. The Town of Brownsburg does not receive any portion of the service fee. Visit Brownsburg Utility to set up an account.
Who do I contact if I have low water pressure?
Contact the Utility Department at 852-1102, a work order will be created for the Water Field Office.
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61 North Green Street
Brownsburg, IN 46112
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