Utility Department
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NOTE TO CUSTOMERS: Due to COVID-19 concerns, Brownsburg Town Hall and the Brownsburg Parks administrative office are open to the public on a by-appointment-only basis until further notice. Field offices are closed to the public until further notice. The Utility Department customer service window, located on the Adams Street side of Town Hall, is open weekdays from 8 a.m. - 4 p.m. Customers may make utility bill payments by using the following payment methods:

• Pay by drop box located on the Adams Street side of Town Hall (61 N. Green St., Brownsburg, IN 46112)
• Pay by mail
• Pay online (credit/debit card fee: $3.45; check by phone fee $1.95 fee charged by third-party vendor)
• Pay by phone (credit/debit card fee: $3.45; check by phone fee $1.95 fee charged by third-party vendor)

Through July 31, the Town will waive utility late fees and will not disconnect customers’ utility services. 

The Utility Department is responsible for billing water, sewer, stormwater and public fire protection fees to more than 9,000 residents monthly. The staff is available to help customers with starting new water utility services, issuing work orders, posting payments and addressing residents' concerns. 

New or current residents wishing to set up new service or transfer service will need to complete the Service Application. There is a $75 deposit required for a 1-inch meter or smaller and $350 for a meter larger than 1-inch. Complete the online application HERE.

The Town offers several easy ways to pay your water utility bill:

Payment is due on or before the 17th of each month to avoid late fees and/or disconnection of service.

In person: Bring your payment to the Utility Office inside Town Hall from 8 a.m. to 4 p.m. Monday through Friday or use the 24-hour payment slot at the rear of Town Hall.

Automatic payments: Enroll in ACH and the Town can automatically deduct the amount of your bill from your bank account on the due date. If the due date falls on a weekend or holiday, the deduction will be on the next business day. This will assure your payment is made on time, avoiding any late fees. Complete the online application HERE.

Credit card or e-check: Pay by credit card or e-check online or over the phone by calling the Utility Office during business hours. There is a $3.45 credit card processing fee to use our third-party vendor Official Payments or $1.95 for e-checks. Payments must be made by midnight on the due date.

Delinquent Notice: Any time a utility customer becomes more than 30 days past due in payment of their utility bill, the water service will be disconnected. The full amount of the delinquent notice must be paid on or before the due date regardless if you receive the notice or not. If you are renting a home, both you and your landlord will receive the notice. This notice is the final reminder prior to disconnection of services. If payment is not received by midnight on the due date, your services will be terminated and a $40 fee will be added.  

Call the utility department prior to the due date if you need assistance in resolving this debt. No payment arrangements will be made on the due date.
 
Re-connection Fee: Once the account has been marked for non-payment the disconnection process starts. The customer is required to pay full payment of the delinquent bill plus a $40 fee to cover the cost of disconnection of the line, as well as re-connection, trip and administrative cost.
 
Bad Checks: Customers paying bills with a check drawn on an account with insufficient funds will be notified by door hanger or with a phone call. Services will be terminated if customer fails to correct the deficiency within the time allowed, without further notice. The customer will be responsible for the amount of the check plus a $27.50 NSF fee before services can resume.

Services
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  • Apply for Water Utility Service
    Need Brownsburg water service at your new location? Sign up online or at the Utility Office on the first floor in Brownsburg Town Hall.
  • View Your Bill or Pay by Credit Card
    Credit card payments through our third party vendor have a $3.45 processing fee. Payments must be paid before midnight on the due date or may be subject to penalties or disconnection of service.
  • Water Utility E-Billing
    No more postcard in the mail! The Town of Brownsburg now gives you the option to receive your monthly utility bill by e-mail.
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Contact Us

61 N Green St
Brownsburg, IN 46112
Get Directions
  • Phone: 
    (317) 852-1102
  • Staff Directory
  • Department Hours:
    Monday - Friday
    8 am - 4 pm

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